New Patients in Aurora, CO

New Patient Information

Patient Information — Aurora Medical in Aurora, CO

In a continuing effort to assist our patients with insurance and cost issues, and to efficiently manage our business costs, we would like to make you aware of some changes that we have implemented. Recent technology has become available that has allowed us to improve and streamline our billing process, making it more efficient for our patients.

Significant insurance coverage changes have put an increasing financial burden on patients and providers. With an increasing amount of insurance plans with higher deductibles, larger co-pays, and co-insurance amounts that are due to be collected from the patient, we have had to modify our billing practices.

One of our staff will contact your insurance company prior to or during your visit to verify your benefits and obtain the current co-pay, co-insurance, and deductible information provided by your insurance plan.
At check-in, our receptionist will inform you of the information we have collected from your insurance company and any previous balance due on your account. All payments will be collected at the time of service.
You will be asked to bring your Encounter Form to one of our staff members at the check-out desk at the end of your visit. This is where your services for the day will be reviewed and entered into our system which will allow us to calculate your financial responsibility based on the information collected from your insurance company. If it has been calculated that you are only responsible for a co-payment and/or any previous balance due, your payment by cash, check or credit card will be made at that time.
If we determine that you are responsible for a deductible or co-insurance amount, we will ask for a valid credit card, debit card, or health savings card with Visa, Mastercard, or Discover and run an authorization of payment of the Due amount. This authorization will not result in an immediate charge to your account, and it is not meant as final payment of any potential balance. The authorization allows Aurora Family Practice Group to receive payment at a later time. At check-out, you will receive a copy of the estimate and will sign for authorization of payment. our billing staff will file the claim to your insurance company and only when our billing staff receives the insurance Explanation of Benefits (EOB) will the authorization be applied to pay the patient responsibility due. If the patient responsibility indicated on the EOB is less than the amount you authorized at check-out, we will charge only the actual amount due. If the patient responsibility indicated on the EOB is more than the amount authorized at check-out, we will charge what was authorized and bill your for any additional balance.

It is our hope that with our new streamlined payment and billing process, the Aurora Family Medical Practice Group will be able to continue to provide quality services to our patients at a competitive fee level. We fully appreciate your cooperation and patience.

General Information

To better serve our patients and focus on their primary care needs, we are currently unable to provide chronic pain management services. We are happy to assist new and established patients with pain management specialty referrals and support to ensure your best quality of life is achieved. We appreciate your understanding.
Aurora Family Practice Group